Install and sign in
Download Vantrexia from the App Store, join TestFlight, check requirements, and sign in.
System requirements
| Item | Minimum |
|---|---|
| iPhone | iOS 15.1 or newer |
| Android | Coming soon (development build available on request) |
| Storage | About 80 MB free |
| Network | Wi-Fi or cellular data; offline reads cached for ~24 hours |
| Account | An active Vantrexia staff portal login |
The app is distributed through the Apple App Store. You do not need to side-load anything.
Downloading the app
From the App Store (recommended):
From TestFlight (beta builds):
If your practice is on the beta program you'll receive a TestFlight invitation by email.
TestFlight gives you early access to new features. Bugs may exist. If anything looks wrong, shake the phone to send feedback directly from inside TestFlight.
Signing in
Use the same email and password you use for the staff portal.
The app does not support shared logins. Every clinician needs their own account. Sharing a login on a phone breaks audit trails and violates HIPAA.
After your first sign-in
Once you're in:
- Allow push notifications when prompted. Without them, you won't get real-time alerts.
- Allow Face ID / Touch ID for fast unlocks.
- Take a moment to set your alert preferences under Profile → Notifications (which vital types should buzz your phone, quiet hours, etc.).
You're ready to use the app day-to-day. See Daily use.
Trouble signing in?
| Symptom | Try |
|---|---|
| "Invalid credentials" but the password works on the web | Make sure you typed the same email, corporate vs. personal email is a common slip. |
| Stuck at the 2FA code screen | Confirm your phone's clock is set to automatic time. Authenticator codes drift if the clock is off. |
| "Tenant unavailable" | Your account may have been deactivated by an admin. Ask your practice owner to check Settings → Team. |
| App crashes on open | Force-quit, then reopen. If it persists, delete and reinstall. Your data is on the server, nothing is lost. |
If none of those help, your practice's Vantrexia administrator can open a support ticket from the staff portal.