Help and troubleshooting
Frequently asked questions, support tickets, and escalation paths.
Most questions can be answered without picking up the phone. Start with the FAQ below, and reach for support tickets or escalation when you need a human or when something is genuinely time-sensitive.
In a clinical emergency, treat the patient first using your existing protocols, do not wait on Vantrexia. Once the patient is stable, file a high-severity ticket so we can investigate any contributing platform issue.
Find what you need
Frequently asked questions
Plain answers to the questions practices ask most: setup, devices, billing, staff onboarding, consent, and offboarding.
Open a support ticket
How to file a ticket from the staff portal, what to include, and what happens after you submit.
Escalation
When to escalate beyond a ticket, who to contact, and how to keep working during an outage.
Quick contacts
- Security team:
security@vantrexia.com - Billing questions:
billing@vantrexia.com - Your account manager: the email address on your most recent invoice
For step-by-step product help, the rest of the provider guide covers patients, devices, monitoring, and billing in detail.